1. Overview
This policy applies to paid araldo subscriptions once public paid billing is enabled and purchases are processed through our checkout flow.
The standard refund window
araldo will offer a minimum 14-day cancellation and refund window for paid subscription charges processed through Paddle. If you request a refund within 14 calendar days of a paid charge, you do not need to give a reason.
2. Free Trials
Trial access
Eligible plans may include a free trial. Trial signup is currently offered without payment details in the public self-serve flow.
Trial-to-paid charges
If paid billing is enabled later, any trial-to-paid transition terms will be shown clearly before a charge is taken. If a charge is taken contrary to the published trial terms, contact us and we will investigate it as a priority refund case.
3. Renewals & Cancellations
Auto-renewal
Once paid subscriptions are enabled, they renew automatically on the billing cycle selected at checkout unless you cancel before the renewal date.
Cancellation
You may cancel a paid subscription at any time to stop future renewals. If you cancel without requesting a refund, access remains active until the end of the current paid period unless we state otherwise in writing.
Refund request
If you request a refund within 14 calendar days of an initial paid subscription charge or a renewal charge, we will treat that request as a cancellation of the relevant paid period and issue a refund to the original payment method.
4. Refund Eligibility
Refunds are generally considered in the following situations:
- You request cancellation and a refund within 14 calendar days of an initial paid subscription charge or renewal charge, without needing to give a reason.
- You were charged more than once for the same billing period.
- You were charged after a valid cancellation or during an active trial.
- A technical billing error or platform fault prevented initial access to the paid service.
- A refund is required under applicable consumer protection law.
5. Non-Refundable Cases
After the 14-day refund window has passed, refunds are generally not provided for the following paid billing cases unless required by law:
Usually not refundable after the window
- Unused time remaining in a monthly or annual billing period after the 14-day refund window;
- Failure to cancel before the next renewal date;
- Account suspension or termination due to Terms of Service violations.
6. Consumer Rights
Nothing in this policy limits any non-waivable rights you may have under local consumer law, including statutory withdrawal or cooling-off rights where they apply.
If local law or Paddle's buyer-facing refund rules give you a stronger refund entitlement than this policy, we will honor the higher standard.
7. How To Request a Refund
Support request
To request a refund, email team+support@araldosocial.com with your account email, billing date, amount charged, and a short explanation of the issue.
Once Paddle billing is live, you may also use the Paddle receipt or subscription management link to request cancellation or a refund. To use the standard 14-day refund window, submit the request within 14 calendar days of the charge.
8. Timing and Processing
Review timing
We aim to review refund requests within 5 business days. Once paid billing is enabled, any approved refunds will be issued back to the original payment method through Paddle.
Processing timing
Once approved, refunds are generally processed within 14 days. The time it takes for funds to appear depends on your bank, card issuer, or payment method provider.